Pool Pals Pty Ltd (ABN 41 638 902 117) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

When you request a quote, book a service, or contact us, we may collect your name, email address, phone number, suburb or property address, and details about your pool. We do not collect payment card details through this website.

How we use it

We use your information to provide quotes, schedule and deliver pool services, send service-related communications (such as photo reports and confirmations), and respond to your enquiries. We do not sell your personal information to third parties.

Who we share it with

We may share information with trusted service providers who help us operate — for example, email delivery and hosting providers — and only to the extent needed to provide our services. For pool safety certificate work, relevant details may be lodged with the Queensland Building and Construction Commission (QBCC) as required by law.

Analytics & cookies

We use privacy-friendly, cookie-less analytics to understand how our site is used. This does not identify you personally.

Your rights

You can request access to, or correction of, the personal information we hold about you, or ask us to delete it, by contacting us. We will respond within a reasonable time.

Contact us

For any privacy questions or requests, email hello@poolpals.com.au or call 1300 766 572.